Terms & conditions | South Manor

Unless otherwise stated, the content of this website is owned by or used with permission by ResilientUK CIC. This includes text, educational materials, graphics, illustrations, branding, logos, videos, downloadable resources and other original content.

Our educational resources are developed to support resilience, critical thinking, safer decision-making and informed practice. They may not be reproduced, republished, distributed, adapted, sold or used for commercial purposes without prior written permission from ResilientUK CIC, except where permitted by law.

Schools, colleges and other organisations wishing to use our resources beyond the terms of an agreed licence or programme should contact us to discuss permission.

South Manor College is an educational initiative of ResilientUK CIC. Its original characters, stories, illustrations and associated learning materials are protected by applicable intellectual property laws.

For copyright or permissions enquiries, please contact us through the contact details provided on this website.

Last updated: 12 October 2026

1. Who we are

ResilientUK CIC is a UK Community Interest Company providing educational programmes, training and resources designed to develop resilience, critical thinking and safer decision-making.

South Manor College is an educational initiative of ResilientUK CIC.

For the purposes of applicable data protection legislation, ResilientUK CIC is responsible for personal information collected through this website and in connection with our services.

2. What information we collect

Depending on how you use our website and services, we may collect:

Contact details, such as your name, email address, telephone number and organisation.
Information submitted through enquiry forms, booking forms or course registrations.
Information required to administer training, participation, certificates and programme delivery.
Payment and transaction information where you purchase a service or course. Card details may be processed directly by our payment provider.
Technical information, such as your IP address, browser type and website usage data, where collected.
Communication preferences and records of correspondence with us.

Please do not submit sensitive personal information through general enquiry forms unless we specifically request it through an appropriate process.

3. How we use your information

We may use personal information to:

Respond to enquiries and requests.
Provide training, educational programmes, bookings and related services.
Administer participation, assessments and certificates.
Process payments and maintain appropriate business records.
Communicate essential information about services you have requested.
Maintain website security, improve our services and understand website usage.
Meet legal, regulatory and safeguarding obligations where applicable.

We will only use personal information where we have a lawful basis to do so, such as fulfilling a contract, complying with a legal obligation, pursuing legitimate interests or obtaining consent where required.

4. Children and young people

Our educational programmes may involve young people aged 15–18. We take the privacy and protection of young people seriously.

We will handle personal information relating to young participants carefully and only for appropriate, clearly defined purposes. Where required, we will obtain appropriate permissions and provide relevant privacy information to young people, parents or guardians, and participating organisations.

We will apply appropriate safeguards when handling information relating to safeguarding concerns.

5. Sharing your information

We do not sell personal information.

We may share information where necessary with trusted service providers, such as website hosting companies, booking and payment providers, learning platforms and IT support providers.

We may also share information with schools, colleges or organisations commissioning a programme where necessary to deliver the agreed service, or with relevant authorities where required or permitted by law.

Where third parties process information on our behalf, we will take appropriate steps to protect it.

6. Cookies and website analytics

Our website may use essential cookies and, depending on the services enabled, analytics or other non-essential cookies.

Where required, we will ask for your consent before placing non-essential cookies on your device. You can manage your preferences through the website's cookie settings, where available.

Please consult our cookie information or cookie settings for further details.

7. How long we keep information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, meeting legal obligations and resolving disputes.

Retention periods vary depending on the type of information and the reason it is held. We securely delete or anonymise information when it is no longer needed.

8. Keeping information secure

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

9. Your rights

Under applicable data protection law, you may have the right to:

Request access to your personal information.
Ask us to correct inaccurate or incomplete information.
Request deletion of information in certain circumstances.
Object to, or request restrictions on, certain processing.
Request a portable copy of information where applicable.
Withdraw consent where processing is based on consent.
Complain to the Information Commissioner's Office (ICO).

These rights are subject to applicable legal conditions and exemptions.

10. Third-party websites

Our website may contain links to external websites or services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing personal information.

11. Changes to this policy

We may update this Privacy Policy to reflect changes to our services, website or legal obligations. The latest version will be published on this page, with the revision date shown above.

12. Contact us

For questions about this policy or to exercise your data protection rights, please contact ResilientUK CIC using the contact details provided on our website.

Organisation: ResilientUK CIC
Email: contact@resilientuk.co.uk

Accessibility Statement

ResilientUK CIC is committed to making its website, educational resources and services as accessible and inclusive as reasonably possible.

We aim to create a positive online experience for all visitors, including disabled people and people with different learning needs, communication preferences and levels of digital confidence.

Our approach

We aim to make our website:

Clear and easy to navigate.
Readable, with appropriate contrast, legible text and consistent layouts.
Usable with a keyboard as well as a mouse or touchscreen.
Compatible with commonly used assistive technologies, including screen readers, where reasonably practicable.
Accessible across a range of devices and screen sizes.
Understandable through clear language, meaningful headings and descriptive links.

We recognise that accessibility is particularly important in education. Where appropriate, we aim to design our learning resources to support different learning styles and needs, including the needs of learners with special educational needs and disabilities (SEND).

Ongoing improvements

We are committed to reviewing our website and identifying opportunities to improve accessibility. Some content, documents or third-party features may not yet fully meet accessibility standards.

We aim to address identified barriers as reasonably practicable and encourage visitors to tell us if they experience difficulties.

Need information in another format?

If you cannot access information on this website, or require a resource in an alternative format, please contact us. Where reasonably practicable, we will work with you to identify a suitable alternative.

Feedback and contact

If you experience any accessibility problem, please contact ResilientUK CIC using the contact details provided on this website. Please describe the page or resource concerned and the difficulty you experienced, so that we can investigate.

Last reviewed: 12 October 2026

Last updated: 12 October 2026

1. About these terms

These Terms of Use govern your use of the ResilientUK CIC website.

By using this website, you agree to these terms. If you do not agree, please discontinue use of the website.

ResilientUK CIC provides educational programmes, training, resources and related services. South Manor College is an educational initiative of ResilientUK CIC and is not a separate contracting organisation.

2. Permitted use

You may use this website for lawful purposes, including learning about our work, accessing publicly available resources and enquiring about our services.

You must not:

Use the website for unlawful, fraudulent or harmful purposes.
Attempt to gain unauthorised access to the website or its systems.
Introduce malicious software or interfere with the website's operation.
Copy, reproduce, distribute or commercially exploit our intellectual property without permission, except where permitted by law.

3. Educational information

Our website and educational resources are intended to support learning, resilience, critical thinking and informed decision-making.

Unless expressly stated otherwise, information and resources are provided for general educational purposes. They are not a substitute for individual professional advice, formal risk assessments or emergency assistance.

Although we aim to provide accurate and useful information, we cannot guarantee that every item of website content will always be complete, current or suitable for every individual circumstance.

4. Intellectual property

Unless otherwise stated, website content and original educational materials are owned by or used with permission by ResilientUK CIC.

This includes our branding, logos, original illustrations, characters, stories, course materials and downloadable resources.

You may not reproduce, modify, distribute, publish or commercially exploit these materials without prior written permission, except where permitted by law or expressly authorised under a separate agreement.

Schools, colleges and other organisations must comply with any applicable licence or programme agreement when using our materials.

5. Courses, bookings and payments

Where we offer paid training, courses, events or downloadable products, additional terms may apply.

Prices, booking arrangements, cancellation policies, refund provisions and any applicable access conditions will be provided at the relevant point of purchase or in the applicable service agreement.

Nothing in these Terms of Use removes any statutory rights you may have as a consumer.

6. External links

This website may link to third-party websites, services or resources for convenience or educational purposes.

We do not control those external websites and are not responsible for their content, availability, security or terms of use.

The inclusion of a link does not necessarily imply endorsement.

7. Website availability

We aim to keep our website available and functioning properly but cannot guarantee uninterrupted access. We may suspend, modify or update parts of the website when necessary for maintenance, security or operational reasons.

8. Limitation of liability

To the extent permitted by law, ResilientUK CIC excludes liability for losses arising from reliance on general website information or temporary website unavailability.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any rights that cannot legally be excluded or restricted.

9. Privacy

Our collection and use of personal information are explained in our Privacy Policy. By using the website, you acknowledge that you can consult that policy to understand how your information is handled.

10. Changes to these terms

We may update these Terms of Use from time to time. The latest version will be published on this page, together with the revision date.

11. Governing law

These terms are governed by the laws of England and Wales, subject to any mandatory legal protections that apply to individual users.

12. Contact

If you have questions about these terms or wish to request permission to use our materials, please contact ResilientUK CIC using the contact details provided on this website.

Cookie Policy

1. Introduction

This Cookie Policy explains how ResilientUK CIC uses cookies and similar technologies on its website.

We aim to respect your privacy, explain how these technologies work and give you appropriate control over non-essential cookies.

2. What are cookies?

Cookies are small text files stored on your device when you visit a website. They can help a website operate correctly, remember your preferences and understand how visitors use its pages.

Other technologies, such as tracking pixels and local storage, may perform similar functions.

3. Why we use cookies

Depending on the features enabled on our website, cookies and similar technologies may be used for the following purposes.

Strictly necessary cookies

These support essential website functions, such as security, navigation, session management and services you request. They do not require consent where they are strictly necessary for the service requested or permitted by law.

Functional cookies

These may remember preferences and settings to provide a more convenient experience. Where consent is required, we will request it before using them.

Analytics cookies

These may help us understand how visitors use our website, which pages are visited and how the website can be improved. We will seek consent before using non-essential analytics cookies where required by law.

Marketing and third-party cookies

If we introduce advertising, embedded media or other third-party features that use non-essential cookies or similar technologies, we will obtain consent where required before activating them.

4. Managing your cookie preferences

Where our website uses cookies that require consent, you can accept or reject non-essential cookies through the cookie consent mechanism provided on the website.

You should be able to change or withdraw your consent at any time through the website's cookie settings, where available.

You can also manage or delete cookies through your browser settings. Blocking certain cookies may affect how parts of the website function.

Rejecting non-essential cookies will not prevent you from accessing the website's ordinary informational content.

5. Third-party services

Our website may use third-party services, such as website hosting, booking systems, payment providers, video platforms or analytics tools.

These providers may use cookies or similar technologies in accordance with their own practices. We will take reasonable steps to identify relevant technologies and explain their use through our cookie consent mechanism and associated information.

6. How long cookies remain on your device

Some cookies are temporary and are deleted when you close your browser. Others remain on your device for a specified period or until you delete them.

The duration depends on the purpose of the cookie and the service that sets it.

7. Changes to this policy

We may update this Cookie Policy when our website, services or legal requirements change. The latest version will be published on this page.

8. Contact us

If you have questions about this Cookie Policy or our use of cookies, please contact ResilientUK CIC using the contact details provided on this website.

Organisation: ResilientUK CIC
Email: contact@resilientuk.co.uk

Safeguarding Policy

Last reviewed: 12 October 2026

1. Our commitment

ResilientUK CIC is committed to safeguarding and promoting the welfare of children and young people who participate in our educational programmes, training, activities and online services.

Our work supports young people to develop resilience, critical thinking, personal responsibility and safer decision-making. We recognise that some participants may be vulnerable to exploitation, abuse, bullying, radicalisation, online harms, peer pressure or other forms of harm.

We believe every child and young person has the right to participate in a safe, supportive and inclusive learning environment.

Safeguarding is everyone's responsibility. We expect all staff, trainers, volunteers, contractors and representatives working on behalf of ResilientUK CIC to act in the best interests of children and young people and to take appropriate action when concerns arise.

2. Scope of this policy

This policy applies to all ResilientUK CIC activities involving children and young people, including:

Educational programmes delivered in schools, colleges and community settings.
Workshops, training sessions and educational events.
Online courses, digital learning materials and associated communications.
Activities delivered through our South Manor College educational initiative.
Work undertaken with schools, colleges, parents, carers and partner organisations.

This policy applies to employees, directors, volunteers, trainers, contractors and other representatives, as appropriate to their roles.

Where activities are delivered in partnership with a school, college or another organisation, safeguarding responsibilities and reporting arrangements will be agreed before delivery. This policy does not replace the safeguarding procedures of a host institution.

3. Principles of safeguarding

Our safeguarding approach is based on the following principles:

The welfare of the child comes first. Decisions will prioritise the safety and wellbeing of children and young people.

Every child deserves protection. We do not tolerate abuse, exploitation, discrimination, bullying or harassment.

Children and young people should be heard. We take their views, experiences and concerns seriously and treat them with dignity and respect.

Prevention is essential. We aim to create environments in which risks are recognised early and appropriate protective action is taken.

Safeguarding is everyone's responsibility. All representatives must understand how to identify concerns and report them.

Information must be handled responsibly. Personal information will be shared appropriately to protect children and young people, in accordance with applicable law and safeguarding procedures.

4. Recognising safeguarding concerns

Safeguarding concerns may include, but are not limited to:

Physical, emotional or sexual abuse.
Neglect or domestic abuse.
Bullying, harassment or discriminatory behaviour.
Online grooming, cyberbullying, sextortion or inappropriate contact.
Criminal exploitation, including county lines.
Sexual exploitation, coercion or trafficking.
Radicalisation or attempts to encourage involvement in terrorism.
Self-harm, suicidal thoughts or serious threats to personal safety.
Harmful peer relationships, intimidation or coercive control.
Unsafe conduct by an adult, professional, volunteer or another participant.

A concern may arise from a disclosure, an observation, information shared by a third party or a pattern of behaviour. Staff must not assume that a concern is insignificant simply because there is limited information or no apparent evidence.

5. Designated Safeguarding Lead

ResilientUK CIC will appoint a Designated Safeguarding Lead (DSL) with appropriate knowledge, training and authority to coordinate safeguarding arrangements.

The DSL will be responsible for:

Receiving and responding to safeguarding concerns.
Ensuring appropriate referrals are made to children's social care, the police or other relevant agencies.
Maintaining secure and accurate safeguarding records.
Advising staff and volunteers on safeguarding procedures.
Supporting appropriate safeguarding training and awareness.
Reviewing risks associated with programmes, venues, online activities and delivery arrangements.
Liaising with schools, colleges, commissioning organisations and relevant authorities.
Reviewing this policy and recommending improvements.

A deputy or alternative contact should be identified where necessary to ensure concerns can be reported if the DSL is unavailable or is the subject of an allegation.

Designated Safeguarding Lead: [Insert name]
Contact email: [Insert safeguarding email]
Alternative contact: [Insert deputy or alternative arrangements]

These details must be completed and made accessible to staff and relevant participants before activities begin.

6. Responding to a disclosure or concern

If a child or young person discloses abuse, exploitation or another safeguarding concern, our representatives must:

Listen calmly and take the disclosure seriously.
Allow the young person to explain in their own words without interruption.
Reassure them that they have done the right thing by speaking up.
Avoid promising confidentiality or guaranteeing a particular outcome.
Ask only necessary, open questions to establish immediate safety and understand what action is needed.
Explain that information may need to be shared with people who can help protect them.
Record the concern promptly, using the young person's own words wherever possible, and distinguish observed facts from opinions.
Report the concern to the DSL without delay.

Staff must not investigate allegations themselves, confront an alleged perpetrator or attempt to determine whether a disclosure is true.

Where a child or young person is in immediate danger, urgent action must be taken. Contact the emergency services on 999 where appropriate. A referral to the relevant children's social care service or police must not be delayed while waiting for an internal response.

If the concern relates to the DSL, it must be reported to the designated alternative contact or appropriate external authority.

7. Referrals and working with other organisations

ResilientUK CIC will work with relevant safeguarding agencies and partner organisations to ensure concerns are addressed appropriately.

Where a programme takes place in a school or college, the host organisation's DSL should normally be informed in accordance with the agreed safeguarding arrangements. This does not prevent or delay an appropriate direct referral to statutory services where necessary.

If a concern meets the threshold for referral to children's social care or the police, appropriate action will be taken promptly.

In England, concerns can be referred to the relevant local authority children's social care service. Where there is immediate danger, contact 999. If an individual is unsure how to proceed, they may seek advice from the relevant local safeguarding partnership or the NSPCC.

Safeguarding information will be shared on a lawful and proportionate basis. The protection of a child or young person will take priority over inappropriate promises of secrecy.

8. Safer recruitment and suitability

ResilientUK CIC will take reasonable and proportionate steps to ensure that individuals working with children and young people are suitable for their roles.

Depending on the position and applicable legal requirements, these measures may include:

Identity and employment history checks.
References and appropriate application procedures.
Relevant safeguarding training.
Disclosure and Barring Service (DBS) checks where legally available and appropriate to the role.
Verification of relevant qualifications and professional experience.
Clear codes of conduct and expectations for professional behaviour.

DBS checks will be undertaken in accordance with the eligibility rules and legal requirements applicable to the role. A DBS check does not replace appropriate supervision, training or ongoing safeguarding responsibilities.

Where schools or partner organisations undertake their own recruitment and checks, responsibilities will be clarified before delivery.

9. Staff conduct and professional boundaries

All representatives of ResilientUK CIC must maintain appropriate professional boundaries when working with children and young people.

They must:

Treat participants fairly and respectfully.
Avoid favouritism, inappropriate relationships or behaviour that could be interpreted as grooming.
Use only approved communication channels for programme-related contact.
Avoid unnecessary private contact with participants, particularly through personal social media accounts.
Never engage in sexual, exploitative, humiliating or abusive behaviour.
Follow agreed supervision, photography, recording and information-sharing procedures.
Report concerns about their own conduct or the conduct of others promptly.

Physical contact, where unavoidable or appropriate for a particular activity, must be justified, proportionate and consistent with the relevant risk assessment and safeguarding procedures.

10. Online safety and digital learning

As ResilientUK CIC addresses digital resilience, misinformation, online manipulation and exploitation, online safety forms an important part of our safeguarding approach.

For online courses and digital activities, we will take reasonable steps to:

Use appropriate platforms and privacy settings.
Set clear expectations for behaviour and communication.
Establish appropriate arrangements for online sessions involving young people.
Avoid unnecessary collection or disclosure of personal information.
Address cyberbullying, inappropriate contact and other online safeguarding concerns.
Ensure that educational materials are appropriate for the intended age group.
Respond appropriately to disclosures or concerning online behaviour.

Participants will be encouraged to report harmful content, unsafe contact or other concerns to a trusted adult or appropriate member of staff.

11. Photography, video and personal information

Photographs, videos and personal information involving children and young people will be handled carefully.

Where images or recordings are proposed for publicity, marketing, social media or other purposes, appropriate permissions and lawful arrangements must be established before use.

We will not publish identifying information about a child or young person where doing so would be inappropriate, unlawful or contrary to agreed safeguarding arrangements.

Personal information and safeguarding records will be stored securely, accessed only by authorised individuals and retained in accordance with applicable data protection requirements and the organisation's retention arrangements.

12. Risk assessment and safe delivery

Before delivering activities involving children and young people, ResilientUK CIC will consider relevant safeguarding risks and implement proportionate measures to reduce them.

Risk assessments may address:

Venue suitability and supervision arrangements.
Group size, participant needs and staff-to-participant arrangements.
Travel, off-site activities and movement between locations.
Online delivery and digital communication.
Accessibility, additional learning needs and reasonable adjustments.
Emergency procedures and relevant contact arrangements.
The responsibilities of partner organisations.

Safeguarding arrangements will be proportionate to the activity and reviewed when circumstances change.

13. Allegations against staff or representatives

Any allegation that a member of staff, volunteer, contractor or representative has harmed a child, placed a child at risk or behaved in a way that raises safeguarding concerns will be taken seriously.

The allegation must be reported promptly through the organisation's safeguarding arrangements. Appropriate referrals will be made to the relevant local authority designated officer (LADO), children's social care, the police or other relevant body, as required by the circumstances and applicable procedures.

ResilientUK CIC will not conduct an internal investigation in a way that could compromise a statutory investigation.

Appropriate interim measures may be taken to protect children and young people while an allegation is considered. Any action will be handled fairly and in accordance with applicable employment, safeguarding and legal requirements.

14. Whistleblowing and raising concerns

Staff, volunteers and others working with ResilientUK CIC are encouraged to raise safeguarding concerns without fear of retaliation.

Concerns may be raised with the DSL, the designated alternative contact or the relevant external safeguarding authority.

No person should ignore a concern because it involves a colleague, senior member of staff or partner organisation.

15. Training and awareness

ResilientUK CIC will ensure that people working with children and young people receive safeguarding information and training appropriate to their responsibilities.

Training and guidance will cover recognising concerns, responding to disclosures, reporting procedures, professional boundaries and relevant risks associated with the organisation's activities.

The DSL will receive appropriate role-specific training and updates.

16. Policy review

This policy will be reviewed at least annually and whenever there are significant changes to the organisation's activities, safeguarding arrangements or relevant legislation and guidance.

Reviews will consider feedback, incidents, lessons learned and changes in safeguarding practice.

17. Related policies

This policy should be read alongside other relevant ResilientUK CIC policies and procedures, including:

Health and Safety Policy.
Risk Assessment Procedures.
Data Protection and Privacy Policy.
Online Safety Policy.
Staff and Volunteer Code of Conduct.
Complaints and Whistleblowing Procedures.
Safer Recruitment Procedures.

18. Contact and further information

For safeguarding concerns relating to ResilientUK CIC activities, please use the safeguarding contact details published on this website.

If a child or young person is in immediate danger, contact emergency services on 999.

For further information or advice about child protection in England, members of the public can contact the NSPCC or the relevant local authority children's social care services.